Lost Package Instructions

Has USPS lost your package? We are very sorry for the inconvenience! Here are some steps to help with the process: 

Before we start, you'll need to find your tracking link (this can be found in the Shipping Confirmation email we send to you). You will also need your order confirmation with the items, pricing, and our company address.

Option 1

  1. Call USPS at 1 (800) 275-8777 
  2. After confirming your language, wait until the next prompt
  3. Enter your 5 digit zip code when prompted
  4. Press 3 - experiencing a delivery issue, then press 1 - for package
  5. OR say "package" with the automated voice system
  6. Enter your tracking number. You can choose to use the mobile feature to enter the number on your mobile phone.
  7. When prompted, say your tracking number begins with a number
  8. Enter your tracking number, followed by the #
  9. You can get information about the package OR if you need more help, say "agent" and "lost package"
  10. Once connected, ask the agent to help you submit a lost package claim

Option 2

  1. Visit the USPS Missing Mail page: https://www.usps.com/help/missing-mail.htm
  2. Click on "Check the Current Status" for the most up-to-date location of your package
  3. If your package is showing as "delivered," but you have not received it, click on "Start Your Form" under the Complete a Help Request Form section. Click on "Where is my package" and submit the form.
  4. Once this form is completed, your local post office will call you to follow up. Please pick up this phone call - a lot of people miss this call and end up with no response. Sometimes, your daily letter carrier can also help find your package and redeliver to you.
  5. If you have not received a follow up email or phone call after 7 business days, click on "Start your Missing Mail Search" under the Submit a Missing Mail Search Request section.
To complete the form, you will need the following information:
a. Mailing Date - this will be shown in the tracking history of the tracking link
b. Service Type: Select "Ground Advantage" if you chose standard shipping or free shipping. Select "Priority Mail" if you chose express shipping.
c. Click on "addressee" for where to send the missing mail - fill out your address completely.
d. Sender mailing address: 9087 Arrow Rte, Ste 140, Rancho Cucamonga, CA 91730
e. Fill in the "Contents of your mailpiece" with the information from your order confirmation page, including the description of the item, price, quantity, and retailer. You can also upload a screenshot of your order page. 
f. Submit the form and USPS will reach out to you with more information. 

What to Expect Next

When USPS receives your Missing Mail search request, they will send you a confirmation email. They will also send you periodic updates about the search.

If they find your package, they will send it to the address you provided. Please note, sometimes USPS cannot find missing mail items.

File a Claim

If your package is still not found, you can file an insurance claim. For damaged or missing contents, we recommend filing a claim immediately, but you must file no later than 60 days from the date of mailing.

Visit USPS to file a claim electronically: https://www.usps.com/help/claims.htm

For a step-by-step guide to file a claim, please see instructions here.