If your order has been returned to us because of:
1. Invalid shipping address - unfortunately we are unable to refund your order if the address is incorrect. Once we receive the package back, we may reship the package for an additional fee (by weight, not our flat rate). *Please make sure to double check your shipping address is correct - we cannot make any adjustments after the packages are shipped. You may reach out directly to USPS or UPS for an updated address change, but they may charge a fee for the change. Please note that these fees come from the shipping companies themselves, not us!
2. Parcel not picked up - we are unable to offer a refund if you route your package to a locker and it has not been picked up. Once we have received the return package, we can reship for an additional fee (by weight, not our flat rate).
Please note that once we pay for your shipping, we don't keep these funds! They go directly to USPS and UPS. As much as we try to help out in situations, please understand that we cannot refund for mistakes that are out of control. If they are our mistakes, we will definitely fix it! Otherwise, please understand we aren't Amazon <3