About our Candles
Yes! We use vegan-friendly wax for all our candles, which produces minimal soot and contains no harmful additives. Our products are never tested on animals!
Yes! We created some of the first Asian food-inspired candle scents in the world. We've spent years testing and working with chemists to create the most realistic foodie scents for candle lovers. While many other companies might have the same candle scent names as us, we promise they don't have the same formula! Our fragrance oil combinations aren't found in general candle supply stores.
We were the original creators of some amazing scents:
- Watermelon Soju
- Asian Bakery
- Lychee Jelly
- Brown Sugar Boba
- White Rabbit Candy
- Peanut Mochi
- Fortune Cookie
- Peach Milk
- Mango Shaved Ice
- Dalgona Coffee
Yes! We are pet owners and lovers, so we made sure to choose fragrance oils that are safe for our fur babies. Our fragrance oils don't contain any essential oil blends that are harmful for cats & dogs!
Please note that birds are highly sensitive to any particles in the air, so we do not recommend candles (or scented home fragrances of any kind) if you are a bird owner!
We are happy to answer any questions, but please confirm with your veterinarian on the specific needs of your pet.
Did you know that not all candle fragrance oils are the same quality? Oils from cheap sources can contain a lot of impurities and harmful additives. Certain essential oils can also be harmful to pets when burned in candles.
All our fragrance oils are sourced from manufacturers who specialize in candlemaking. These oils are paraben-free and phthalate-free, so even if you get some on your skin, they will cause no issues!
We use all the best ingredients and glassware to make our candles. The process not only includes careful sourcing from luxury suppliers, but we also do extensive safety testing in-house. Each part of the candle has been through all our safety testing process, including wicks, wax, fragrance oils, glassware, and lids. The process takes months to perfect, and we also keep up-to-date on the latest classes and methods to ensure the safest burn.
Please follow all the safety instructions and candle care tips included in your package to ensure the safest experience! If you have any concerns, please send us an email and we can clarify any questions you may have.
We use the maximum percentage of fragrance oils to create the best heat throw for our candles! Depending on the size of your room, the scent can travel quite far. Some scents may generally be more mild than others if their flavor profile is delicate, but we will note these in the item descriptions.
We use high quality glassware to house our candles! These vessels were made specifically for candles, so they can withstand high temperatures from the candle flames. The candles all come with lids made from natural wood, bamboo, or metal (depending on the style you choose).
We also recommend recycling or reusing these jars for storage (they're perfect for trinkets, small knicknacks, or even plants)!
All our label art is unique! We hand draw all the characters on these labels, which sometimes takes weeks to create. Many of them are inspired by our favorite animals and/or foods! They're either drawn in Procreate or Adobe Illustrator - check out our social media accounts to see behind-the-scenes of our drawing processes.
Though there are companies that trace some of our artwork, we promise that all our artwork, scents, and designs are original. So when you support our shop, you're also supporting the artist directly!
All our candles are hand-poured in California! Each batch is made with love, with extra care taken to perfect the smooth tops and scent throw of each candle. They're also all hand-labeled with extra cute art & designs,
Check out our Tiktok for more behind-the-scenes videos of how your candle is made!
Sometimes our emails get sent to the spam folder! Please double check your junk mail if you can't find your order confirmation email. If you are still having trouble, feel free to send us an email and we'll re-send the order confirmation to you asap.
We usually announce any major restocks on our social media accounts, so keep an eye out if the candle you want is out of stock for now!
For other products, we will make a note if pre-orders are available on hot selling items. Otherwise, we will also note if a product is on clearance and won't be available in the future.
Absolutely! We understand that some people order multiple candles to give as gifts - if you need extra safety/thank you cards to accompany each candle, please leave a note in your order.
Please note that extra prints are only available with each candle purchased. To get extra prints, we do sell them individually for $1 in the stationery section!
We understand that presentation is very important! Our standard for packaging is quite high, so all of our orders are packaged with tissue paper, biodegradeable peanuts, a safety sticker sheet, and a cute candle safety card. If you'd like to send the package directly to a gift recipient, please make a note to remove any pricing information from your packing slip and we'd be happy to oblige!
We use a live calculator that shows us the most current & cheapest rate available from USPS and UPS. Please note that these rates come directly from the carriers, so we pay 100% of the costs to them. The prices are calculated by weight, dimensions, and your shipping address, and will be shown in your cart after you've entered your shipping address. We offer options for both standard and express shipping.
Free shipping is available on orders over $150, regardless of weight! The discount is automatically applied to your cart once you reach the minimum.
All orders are processed within 1-4 business days and will be shipped with USPS or UPS. The actual delivery times will vary depending on which carrier and shipping method you choose.
Normally, express shipping takes 1-5 business days (excluding processing time). Standard shipping may take 1-14 business days (excluding processing time).
Delivery details will be provided in your shipping confirmation email, which includes a tracking link with a delivery date estimate.
Please note that the delivery times on your package are estimated, not guaranteed. If you need guaranteed delivery, please reach out to us directly prior to ordering.
If you have not received your delivery during the estimated time frame, please check your tracking link for the shipment history. It will have a history of its location and updated delivery times. Please note that we have no control of the delivery times, so if you have questions, please contact USPS directly.
If your package has been marked as delivered but has not appeared, please contact USPS directly for any inquiries, as they will have the most information about the package itself! For these instances, we've provided more instructions in the FAQ section below this one.
If your package was marked as delivered but you haven't received it, we recommend the following:
1. Check with your family members or neighbors to make sure no one has accidentally taken it without your knowledge. Check around the perimeter of your house to make sure it's not hidden (we've had cases where the delivery person hid them in a bench on the porch)!
2. Check your tracking link (sent in your shipping confirmation email) - it will sometimes note where the package was delivered (mail box, parcel locker, front porch, etc). In some cases, we've seen the postal carrier hold the package at the local USPS for pickup. In that case, the tracking link would provide the address, hours, and phone number to arrange a pickup.
3. If both steps above have been completed and you still haven't located the package, please call USPS directly at 1-800-ASK-USPS (1-800-275-8777). Provide your tracking number (located in your shipping confirmation email). The representative would be able to tell you the delivery location (GPS Coordinates, notes, photos, etc). OR if none are available, they will create a ticket to have your local post office give you a call. Normally, when this happens, the local post office sends your area's delivery person to hunt your package down and will deliver it to you in person.
5. If you've completed all the steps above with no luck, you may have to deem the package as stolen. In this case, you would need to file a police report for mail theft. Once the report has been completed, you can file a claim with USPS. All shipping options purchased from us (international excluded) include up to $100 of insurance coverage.
We have opened up shipping to Canada! The shipping rates are automatically calculated based on the weight and dimensions of your package. The rates may vary depending on your shipping address.
Please note that any customs, broker, or duty fees are not included in the rate, so you must sort out the payment with Canadian customs directly. We do not take any portion of those fees, so they go directly to the Canadian customs department. Any packages that are returned to us because of unpaid customs fees will be refunded (excluding any shipping costs).
Yes! If your order has not been dispatched yet, feel free to send us a message and we'll arrange free shipping on the combined order.
If you'd like to change your shipping address before your order is processed, please send us an email ASAP and we'll change it for you! Once it has been shipped, however, you'll need to contact USPS or UPS directly to arrange a different delivery address, which they may charge a fee for.
If your order has been returned to us because of:
1. Invalid shipping address - Once we receive the package back, we may reship the package for an additional fee (by weight, not our flat rate). Alternatively, we can process a refund for the items, excluding the original shipping cost. This would occur 24 hours after we have received the package back. Please allow time for the parcel to be returned to sender.
*Please make sure to double check your shipping address is correct - we cannot make any adjustments after the packages are shipped. You may reach out directly to USPS or UPS for an updated address change, but they may charge a fee for the change. Please note that these fees come from the shipping companies themselves, not us!
2. Parcel not picked up - we are unable to offer a refund if you route your package to a locker and it has not been picked up. Once we have received the return package, we can reship for an additional fee (by weight, not our flat rate).
Please note that once we pay for your shipping, we don't keep these funds! They go directly to USPS and UPS. As much as we try to help out in situations, please understand that we cannot refund for mistakes that are out of control. If they are our mistakes, we will definitely fix it! Otherwise, please understand we aren't Amazon <3
Refunds & Returns
We always aim to make sure our customers love our products, but if you do need to return an order, we are happy to help. Please send us a message within 14 days of your order date, and we’ll take you through the process.
Please note that buyers are responsible for all return shipping costs. Refunds and exchanges are only eligible for unopened and unused products. Refunds for items are processed within 24 hours of receiving the items back. Please note that the original shipping costs are unable to be refunded.
Due to health and safety reasons, we are unable to process returns for cosmetics or skincare products, which include but are not limited to: body sprays, perfumes, body scrubs, and body butters.
We are unable to offer refunds on customized products or clearance items.
We're happy to make any adjustments or cancellations to your order before the shipment is dispatched. Please contact us to arrange a cancellation as soon as possible. Unfortunately, once the order is dispatched, we will be unable to process a cancellation but we will be happy to issue a refund after we receive the items back.
If your package arrives damaged due to carrier issues, we can process a claim on your behalf. Please send us photos of the damaged item, the packaging, the shipping box it came in, and any other relevant information. Alternatively, you can reach out directly to USPS or UPS to submit a claim:
- USPS: 1(800) 275-8777
- UPS: 1(800) 742-5877
If your order arrives in less-than-perfect condition due to our oversight, please reach out to us right away. We are happy to provide a refund, return, or exchange to make it right. Please make sure to provide photo evidence so that we can arrange a suitable replacement.
Unfortunately, some weather conditions in the summer may cause sweating or minor melting of the candle. If the damage does not affect the burn of the candle, but only the aesthetic, we may not be able to replace it.
Please note that due to extreme weather, our products may be subject to sweating, melting, or aesthetic imperfections. We do our best to pack everything tightly and ship quickly to minimize melting. We recommend shipping the candles to an address where there is someone to sign for the package or where there may be shade if left outside.
Please know that we do our best to heat gun all candles so that the tops are smooth and blemish-free, but we can't control shipping conditions! We've done extensive testing to ensure there's minimal impact when the candle is melted.
Additionally, if the aesthetic imperfections do not interfere with the use of the product, we typically do not process refunds for this. We can, however, offer an exchange if you'd like to return the candle back to us. Please note that any shipping costs associated with the exchange is the responsibility of the buyer.
Unfortunately, we do get chargebacks once in a while from people who scam small businesses. During this process, we submit extensive information through Shopify to your credit card company. Once they determine the resolution, the party at fault will need to pay the amount owing (PLUS a $25 penalty fee). Please think twice before issuing a chargeback, as you'll be charged a penalty if it's deemed in our favor. Feel free to contact us to work out any issues, so we can prevent either side from wasting time :)
Yes, please note that returns are only offered on products that are unopened and unused. We must receive the item back in the same condition. If there are any issues that prevent the item from being resaleable, it will not be eligible for a return.
Please note that the following are also not eligible for returns:
2. Bath & Body Products
3. Customized Items
4. Mystery "Oopsie" Products
At this time, we do not offer exchanges. Instead, we recommend applying for a return and repurchasing the item you'd like to exchange for. Please note that any postage costs associated with shipping the new product is covered by the buyer.
Wholesale / Collaborations
Yes we do! Please send a message through our contact form for more wholesale information - there is a short application process to make sure that the fit is right for the both of us. We are currently taking on stockists with brick-and-mortar locations, but not online-only.
We are able to customize candle labels with your brand name and bespoke art! For example, if you're a boba shop wanting to carry some branded candles, please feel free to reach out!
However, please note that these candles are not white label, but will be a collaboration with our brand name also on the candle.
Yes! We are able to create customized candles for your event. Wholesale pricing is available for large orders with our current designs.
However, if you're wanting a custom label or scent, we offer a full custom package with bespoke art and graphics. We also can source different vessels to fit your idea as well!
Please note that custom requests will incur a small design fee, and any sourcing of vessels or labels outside of our current range will take a few weeks to process, so please plan ahead! :)
We do take on influencer collaborations! However, please note that your application will be more successful if you have a history of interacting with our account prior to contact. Please provide all relevant information when contacting us, including any previous work you've done with similar companies. It also really helps if you know about our brand and products! Unfortunately, due to the volume of requests we receive, we do not respond to all messages - only successful applicants will be contacted.